Refund policy

Last updated: August 17, 2026

At SilverEase, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

30-Day Returns

You have 30 days from the date your order is delivered to contact us and request a return.

To be eligible for a return, the product must be:

Unopened and unused
In its original, sealed packaging
In the same condition in which you received it
Accompanied by your order information or proof of purchase

For health and wellness products, including dietary supplements, opened or used products generally cannot be returned for hygiene, safety, and product-quality reasons.

How to Request a Return

To request a return, please contact us at:

silverease.shop@gmail.com

Please include your order number and a brief description of the reason for your return. If your item arrived damaged, defective, or incorrect, please include clear photographs of the product and packaging when contacting us.

Please do not send any product back before contacting us and receiving return instructions.

If your return request is approved, we will provide you with the appropriate return address and detailed instructions for sending the item back.

Return addresses may vary depending on the product and fulfillment location. Do not send returns to any address unless it has been specifically provided to you by SilverEase.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at silverease.shop@gmail.com.

Please provide your order number and photographs showing the issue. We will review the situation and work with you to determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Products

For safety and hygiene reasons, we generally cannot accept returns of:

Opened or used dietary supplements
Products with broken or removed seals
Products that have been damaged after delivery through customer use
Gift cards, if applicable
Personalized or custom-made products, if applicable

If you are unsure whether your product is eligible for a return, please contact us before sending anything back.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If the return is due to receiving an incorrect, defective, or damaged item, please contact us before returning the product so we can provide the appropriate instructions.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for SilverEase to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the applicable processing period, please contact us at:

silverease.shop@gmail.com

Exchanges

If you received a damaged, defective, or incorrect product, please contact us before placing another order. We will review the issue and provide appropriate instructions.

For other situations, we may ask you to return the original unopened product and place a new order for the replacement item.